Customer Care
Customer Care
Welcome to the BuyLoop Customer Care Centre. Here you’ll find answers about shipping, returns, tracking, and other frequently asked questions. We work with a curated network of trusted sellers, and all orders are managed through our UK-based fulfilment centre unless otherwise noted.
If you need further assistance, please reach out via our Contact us page.
Frequently Asked Questions
When will my order be dispatched?
Orders are typically processed and dispatched within one working day. You’ll receive a shipping confirmation email with tracking details.
How long does delivery take?
Delivery usually takes 2 to 4 working days within the UK. Some products may ship directly from approved sellers and take slightly longer.
Will I receive a free gift?
Yes — free gifts are included with selected products or promotions. Check product details for confirmation.
Can I track my order?
Yes. Once dispatched, you will receive a tracking link by email. If you haven’t received one, please check your spam folder or contact support.
Are your products genuine?
Absolutely. We only allow verified sellers to list products. All items must meet our quality and authenticity standards.
Do you ship internationally?
We ship to all 27 European Union (EU) member countries — including France, Germany, Ireland, Italy, Spain, and Sweden — as well as selected non-EU European destinations such as Norway, Switzerland, Iceland, and Liechtenstein.
Shipping Policy
Dispatch Time:
Most orders are dispatched within 1 working day from our UK fulfilment centre. Some marketplace sellers may dispatch directly from their own warehouse.
Delivery Method:
Tracked delivery via Royal Mail, Evri, DPD, or other trusted couriers.
Estimated Delivery Time:
2 to 3 working days within the UK. European delivery timelines vary by location.
Shipping Area:
We ship to all 27 European Union (EU) member countries — including France, Germany, Ireland, Italy, Spain, and Sweden — as well as selected non-EU European destinations such as Norway, Switzerland, Iceland, and Liechtenstein.
Shipping Cost:
Free UK shipping included unless otherwise stated at checkout. EU shipping fees will be calculated at checkout.
Returns Policy
We want you to be happy with your purchase. If something isn’t right, we’re here to help.
Return Period:
Returns are accepted within 14 days of receiving your order.
Item Condition:
Items must be unused, in original packaging, and in resaleable condition.
How to Return:
Contact us via our Contact Us page with your order number and reason for return. We’ll provide the return address and instructions.
Return Postage:
Buyers are responsible for return shipping unless the item was damaged, defective, or incorrect.
Refunds:
Once your return is received and inspected, refunds are issued to your original payment method within 3 to 5 working days.